1. Passare Pro
  2. Integrations
  3. Answering Service Integrations

ASD Integration

Streamline case management by allowing information to be automatically shared between ASD and Passare.

    To turn on your integration, contact us at support@passare.com or 1-800-692-5111.

    Information Sent from Passare to ASD

    The following fields are automatically pushed to ASD when any changes or new data is added.

    Vitals page

    The name & gender fields in the Decedent section:

    • First name
    • Middle name
    • Last name
    • Title
    • Suffix
    • Preferred name
    • Last name at birth
    • Gender
    • Display name

    Decedent section of Vitals page

     

    Address information under Decedent section:

    • Address lines 1 & 2
    • City
    • State
    • Zip
    • County

    Address information under Decedent section

     

    Birth information found under the Demographics section:

    • Date of birth
    • Birth city
    • Birth state
    • Birth county

    Birth information under Demographics section

     

    Death information found under the Death section:

    • Date of death

    Death information in the Death section

     

    Family & Friends page

    If the role is Next of Kin, it will be pushed to ASD.

    Next of Kin icon in Family & Friends

     

    Funeral Options page

    Each event added in Passare will be pushed as a separate event, but only if it is made Public.

    Reception fields

     

    If the venue is within the funeral home, such as the visitation room, the At FH checkbox will be checked in ASD.

    Venue field

     

    For events with the body present setting enabled, the Body Present checkbox will be checked in ASD.

    This setting is found in Passare under Admin > Events.

    Service settings

    Learn more about how Passare events appear in ASD.

     

    Obituary page

    The Obituary and Death Notice will be pushed to ASD, but the full obituary will not be pushed until the obituary is locked in the case information sidebar.

    Planning Center lock settings

       

      Additional Info Pushed to ASD

      • Age (auto-calculated)
      • Date the case was last updated
      • Date the case was opened

       

       

      Information sent from ASD to Passare

      If ASD answers a First Call, the first call information is automatically pulled from ASD and added to the Pending Cases tab on the Case Listing page.

      ASD Pending Cases tab

       

      From the Pending Cases tab, you're able to create a new case, merge the pending case with an existing case, or delete the pending case.

      Actions for Pending Cases

       

      The Caller, Primary Phone, and Relationship will come over from ASD.

      If you would prefer to manually pull data from ASD, contact Passare Support to adjust these settings.

       

      Vitals page

      The following ASD information will be added to the Decedent section:

      • Title
      • First name
      • Last name
      • Gender
      • Social Security Number

      Decedent section of Vitals page

       

      The following ASD information will be added to the Demographics section:

      • Date of birth

      Demographics section of Vitals page

       

      The following information will be added to the Death section of the Vitals page:

      • Date of Death
      • Time of Death
      • Location of death
      • Death certificate signed by

      Death section of Vitals page

      If the time of death does not appear in Passare, it's because it was entered into ASD in a format that Passare does not accept.

       

      Family & friends page

      Informant details will be added to Passare:

      • Informant name
      • Informant relationship
      • Informant email address 

      Family & Friends page

       

      Veteran Information page

      The Veteran Yes/No and Branch of Service will be added to Passare.

      Veteran information page

       

      Care Center page

      The Height, Weight, and Has Pacemaker will also be added to Passare.  Care Center page

      Commonly Asked Questions

      Q: What if I integrate with another provider?

      A: If you integrate with another provider, such as CFS, we recommend you turn that integration off and only integrate with Passare or you may end up with duplicate cases appearing in ASD.

       

      Need more information?

      Need Help? Email us at support@passare.com or call 1-800-692-5111!

      If you need assistance with MyASD or the ASD mobile app, contact ASD at 1-800-868-9950.