1. Passare Pro
  2. Integrations
  3. Answering Service Integrations

ASD Integration

Streamline case management by allowing information to be automatically shared between ASD and Passare.

    To turn on your integration, contact support@passare.com, or call our support team at 1-800-692-5111.

    Information Sent from Passare to ASD:

    The following fields are automatically pushed to ASD when any changes or new data is added.

    From the Vital Statistics Page:

    The fields found under Basic Information on the Vital Statistics Page can be pushed to ASD.


    Vital statistics fields


    These fields found under the Beginning and End of Life can be pushed to ASD.

    Beginning of Life fields

    End of Life fields

    From the Family & Friends Page

    If the role is Next of Kin, it will be pushed to ASD.

    Next of Kin icon in Family & Friends


    From the Funeral Options Page:

    Each event added in Passare will be pushed as a separate event, but only if it is made Public.

    Reception fields


    If the Venue is within the funeral home, such as the Visitation Room, the At FH checkbox will be checked in ASD.

    Venue field


    If the Body Present checkbox is checked in Passare, the Body Present checkbox will be checked in ASD.

    checkbox for Body Present in Services from Admin drop-down

    From the Obituary Page:

    The Obituary and Death Notice will be pushed to ASD, but the full obituary will not be pushed until you check the Lock Obituary checkbox on the Planning Center sidebar within the case.

      Lock Obituary checkbox in sidebar

      Additional Info Pushed to ASD:

      • Age (auto-calculated).
      • Date the case was last updated.
      • Date the case was opened. 

      Information Sent from ASD to Passare:

      If ASD answers a First Call, the first call information is automatically pulled from ASD and added to the Pending Cases tab on the Case Listing page.

      ASD Pending Cases tab


      From the Pending Cases tab, you're able to create a new case, merge the pending case with an existing case, or delete the pending case.

      Actions for Pending Cases


      The Caller, Primary Phone, and Relationship will come over from ASD.


      If you would prefer not to have an automatic pull from ASD, you have the ability to manually pull first call information. Contact support@passare.com or call our support team at 1-800-692-5111 to have them adjust your settings.

      From the First Call Page:

      The following information on the First Call Page will be added to Passare.

      Title, First Name, Last Name, Gender, Social Security Number, and Date of Birth.

      First Call Page


      The fields found under Location of Death and Pronouncement will be added to Passare.

      Location of Death, Date of Death, Time of Death, and D.C. Signed By.

      Location of Death and Pronouncement fields


      If the time of death does not appear in Passare, it's because it was entered into ASD in a format that Passare does not accept.

      From the Family & Friends Page:

      The Informant Name, Relationship, and Email Address will be added to Passare.

      Family & Friends page

      From the Veteran Information Page:

      The Veteran Yes/No and Branch of Service will be added to Passare.

      Veteran information page

      From the Care Center Page:

      The Height, Weight, and Has Pacemaker will also be added to Passare.  Care Center page

      Commonly Asked Questions:

      What if I integrate with another provider?

      If you integrate with another provider, such as CFS, we recommend you turn that integration off and only integrate with Passare or you may end up with duplicate cases appearing in ASD.


      Need Help? Email us at support@passare.com or call 1-800-692-5111!

      If you need assistance with MyASD or the ASD mobile app, contact ASD at 1-800-868-9950.