Need to delete a case or restore one that was accidentally deleted? This article's for you!
Don't see this feature? Check your role settings or contact your admin to get it enabled.
Deleting cases
To delete a case, find it on your Case Listing and select its gear icon.
Then select the trash icon.
A box will pop up asking Are you sure? Select OK to delete the case.
Restoring cases
If you'd like to restore a deleted case, select Filter Cases on the Case Listing page.
Check the option to Show deleted cases only.
Select Refresh this tab or Show in a new tab, depending on your preference.
In your Case Listing tab, you will see the deleted case(s). Next, select the gear icon by the case you'd like to restore.
Then select Restore Case 
.
Your case is restored.
Commonly asked questions
Q: Why won't my case delete?
A: If the case was created from Passare's app and includes personal items, those items must first be removed from the case.
To delete the items, select the case in mobile > tap the shirt icon > swipe left to delete.
For mobile cases with personal items that have been signed, email support@passare.com with written consent that the signatures can be deleted, as this data cannot be transferred to another case or recovered.
Need more information?
Need help? Email us at support@passare.com or call 1-800-692-5111!