Reset case numbering

Occasionally your case identifier may need to be reset. For example, if a case is created and then deleted, Passare will not account for the deleted case and the numbering will need to be reset.

Case numbering

First, go to Admin > Organization.

Organization under Admin drop-down


Select Case Identifier Template.

Then select the Template Parent that needs to be reset.

Case Identifier Templates page


Select Set Segment Sequences to change the case number

Set Segment Sequences button

Set Next Numerical Sequence To the correct number of cases.

Save Changes.

Set Next Numerical Sequence To field


It will take you back to the Case Identifier Template Settings page, which confirms that the Sequence Values were updated with a green message at the bottom of the screen.

Sequence Values updated confirmation message


Save again, and the Template Correctly Updated message will appear at the bottom of the screen.

Template correctly updated confirmation message

You're all set! Your next case will start with the updated number.


Need help? Email us at or call 1-800-692-5111.