Queue and status let you know where your Claimcheck assignment is at any point in the process. If you still have questions, message your processor directly!
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Queue & Status definitions
The queue and status of the assignment can be found in the Claimcheck transaction on the
Payments & Adjustments page by hovering over the information icon.
Queue
A Queue is where your assignment is located in the overall process.
- New Assignment - Assignment is submitted, but no signed documents are attached.
- Verification - Assignment is ready for the processor to begin the verification process.
- Generate Payment - Assignment is on hold and waiting for the payment to be made.
- Filed with Insurance Company - Waiting on the insurance company to file the claim.
- Collections - Required documents have been sent to the insurance company and Claimcheck is awaiting payment.
- Received Insurance Check - Claimcheck has received the insurance check.
- Complete - Assignment is finalized or declined.
Status
A Status gives additional information on the transaction.
- Additional Documents Required - Additional documents are required to verify, FIN or Collect on the assignment.
- Contestable - The assignment is pending contestability review during verification.
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Declined - This will only be used when Claimcheck is not taking the assignment. Either the family, funeral home or Claimcheck has backed out of the assignment.
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Pending Verification Required - Fax verification has been sent to the insurance company & the processor cannot verify by phone. This status is waiting on the fax verification form from the insurance company.
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No Status - New Assignment that is ready to start the verification process.
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Original Documents Required - Original documents are required to verify, FIN or Collect on the assignment.
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Overage - Insurance payment has been received, however Claimcheck has been overpaid & requires investigation into how to dispense the funds.
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Partial Funded - A portion of the assignment has been funded & for various reasons Claimcheck is waiting for the remainder to be verified for payment.
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Pending Payment - The assignment is ready to pay, however it is after the 2:30pm CST cutoff time & the payment must be made the following business day. This is a holding status.
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Shortage - Insurance payment has been received, however Claimcheck has been underpaid & requires investigation by the processor.
Message the Claimcheck team
If you have questions about an assignment, message Claimcheck right from the transaction.
Navigate to the Payments & Adjustments page of a case.
Expand the CLAIMCHECK assignment section using the down arrow. 
Scroll down to the Messages section.
Any questions or concerns you may have regarding an assignment can be sent directly to the Claimcheck team here.
Thank you for your patience! Claimcheck will respond to messages as quickly as possible.
For immediate assistance, call (800) 692-3688.
You will receive a notification when Claimcheck responds.
Click the bell icon to open your notifications.
Click the Claimcheck message notification to navigate directly to assignment where you can view the entire conversation and respond.
Need more information?
Need help?
Contact Passare support at support@passare.com or call (800) 692-5111.
Contact Claimcheck support at info@claimchecknow.com or call (800) 692-3688.