The CLAIMCHECK queue and status lets you know where your assignment is at any point in the process.
The queue and status of the assignment can be found within the CLAIMCHECK transaction on
Payments & Adjustments.
Queue definitions
A Queue is where your assignment is located in the overall process.
- New Assignment - Assignment is submitted, but no signed documents are attached.
- Verification - Assignment is ready for the processor to begin the verification process.
- Generate Payment - Assignment is on hold and waiting for the payment to be made.
- Filed with Insurance Company - Waiting on the insurance company to file the claim.
- Collections - Required documents have been sent to the insurance company and CLAIMCHECK is awaiting payment.
- Received Insurance Check - CLAIMCHECK has received the insurance check.
- Complete - Assignment is finalized or declined.
Status definitions
- Additional Documents Required - Additional documents are required to verify, FIN or Collect on the assignment.
- Contestable - The assignment is pending contestability review during verification.
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Declined - This will only be used when CLAIMCHECK is not taking the assignment. Either the family, funeral home or CLAIMCHECK has backed out of the assignment.
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Pending Verification Required - Fax verification has been sent to the insurance company & the processor cannot verify by phone. This status is waiting on the fax verification form from the insurance company.
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No Status - New Assignment that is ready to start the verification process.
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Original Documents Required - Original documents are required to verify, FIN or Collect on the assignment.
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Overage - Insurance payment has been received, however CLAIMCHECK has been overpaid & requires investigation into how to dispense the funds.
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Partial Funded - A portion of the assignment has been funded & for various reasons CLAIMCHECK is waiting for the remainder to be verified for payment.
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Pending Payment - The assignment is ready to pay, however it is after the 2:30pm CST cutoff time & the payment must be made the following business day. This is a holding status.
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Shortage - Insurance payment has been received, however CLAIMCHECK has been underpaid & requires investigation by the processor.
Need More Information?:
Need Help? Email us at support@passare.com or call 1-800-692-5111! Or contact CLAIMCHECK support at info@claimchecknow.com or call 1-800-692-3688.