CLAIMCHECK Status & Queue Meaning

Use CLAIMCHECK's status & queues to know where an assignment is at any point in the process.

      When CLAIMCHECK moves an assignment to a different status or queue, it will automatically update in Passare, keeping you in-the-loop.

      Queue Definitions:

      A Queue is where your assignment is located in the overall process!

      • New Assignment - Assignment is submitted by the funeral home or intake, but no signed documents are attached.
      • Verification - Assignment is ready for the processor to begin the verification process.
      • Generate Payment - Assignment is on hold and waiting for the payments to be made.
      • Filed with Insurance Company - Waiting on the insurance company to file the claim with the documents provided.
      • Collections - Required documentation has been sent to the insurance company and CLAIMCHECK is awaiting payment.
      • Received Insurance Check - CLAIMCHECK has received the insurance check.
      • Complete - Assignment is finalized or declined.

      Status Definitions:

      A status goes even further to explain what is going on within each step of the Queue!

      • No Status - No Status has been applied to the assignment.
      • Additional Documents Required - Additional documents are required to complete the process.
      • Contestable - The policy is contestable and further review by the insurance company is required.
      • Declined - The assignment was not taken. This could be because the family changed their mind, the insurance company already funded the family, etc.
      • Documents Sent to Insurance - All required documents have been sent to the insurance company.
      • Pending Verification - Assignment was sent to the insurance company and the processor is awaiting a response.
      • Original Documents Required - Original documents are required in order to complete the process.
      • Other - Utilized for any exceptions that do not fall under any other specific status.
      • Overage - Payment was received from the insurance company, but it was more than the assigned amount.
      • Partial Funded - A portion of the policy could be funded, but additional review is required to secure the remaining funds.
      • Pending Payment - The assignment is ready to be funded, but it is pending payment until the next business day.
      • Shortage - Payment was received from the insurance company, but it was less than the assigned amount.

        Need More Information?:

        How to Enter a CLAIMCHECK Assignment

          Need Help? Email us at support@passare.comor call 1-800-692-5111!

          You may also contact CLAIMCHECK support at (800) 692-3688 or info@claimchecknow.com.