Clear Cache & Cookies

When browsing the internet data is saved in temporary storage. The storage is called "cache." To increase browsing speed, you'll need to clear the cache and cookies.

Clear Cache and Cookies on a PC:

When websites aren't loading, it could be because you haven't deleted cached files in awhile.

To start press the keys [Ctrl], [Shift], and [Del].

  • Check the box for Cache and Cookies.
  • Uncheck the rest of the boxes and select Clear or Delete.

Depending on the browser you're using, the menu box that appears will look different.

Here are a few of the options that may appear: 

Mozilla Firefox:

For Firefox you can select the Time range to clear.

Check the box for cookies & cache. Clear now.

Microsoft Edge:

Check the box for cookies & catched. Clear

Google Chrome:

Check the box for cookies & cached. Clear data

Internet Explorer:

Delete browsing history


Clearing Cache and Cookies on a Mac:

Select Safari on the upper left-hand side of the screen.

When the menu appears, select Preferences.

Arrow pointing to preferences


In the window that appears, select the Privacy tab.

Select Remove All Website Data...

Arrow pointing to remove all website data


Select Remove Now in the pop-up window.

Remove now


You're now ready to browse!


Need Help? Email us at or call 1-800-692-5111!