When browsing the internet data is saved in temporary storage. The storage is called "cache." To get rid of the fluff and increase browsing speed, you'll need to clear the cache and cookies. You may also need to check for software updaes.
Clearing Cache and Cookies on a PC:
When websites are not loading, it could be because you haven't deleted cached files in awhile.
To start press the keys [Ctrl], [Shift], and [Del].
- Check the box for Cache and Cookies.
- Uncheck the rest of the boxes and select Clear or Delete.
Depending on the browser you're using, the menu box that appears will look different.
Here are a few of the options that may appear:
For Firefox you can select the Time range to clear.
For Internet Explorer, the cache box will be Temporary Internet files and website files.
Clearing Cache and Cookies on a Mac:
Click Safari on the upper left-hand side of the screen.
When the menu appears, click Preferences.
In the window that appears, select the Privacy tab. Click the button Remove All Website Data...
Click Remove Now in the pop-up window.
You're now ready to browse!
Check for Updates on a PC:
Select the Start icon > Then click Settings
Select Update & Security
Check for updates!
Check for Updates on a Mac:
Open the App Store > Click Updates at the top of the toolbar.
You can either Update individually or Update All.
Need Help? Email us at firstname.lastname@example.org or call 1-800-692-5111!