Copy cases between locations

Save time and copy Vitals, Obituary, and more to another one of your locations in Passare.

This feature can only be used by Organizations that have multiple locations.

Only users with Copy and Transfer Cases permission can copy cases between locations.

Copy cases

From the Dashboard, search the Case you would like to copy/transfer.

Look for the Case Options gear icon.  It's typically on the far right but you may have to scroll over.

Select Copy Case.

copy case gear icon

Select the Organization and Branch you would like to copy the case to.

Select Copy.

copy and transfer case modal screenshot

Note:  We do not suggest checking the box for Delete Existing Case after Transfer at this time.

Go to the Organization you selected and double-check that the case transfer was successful.

Copied information

The following is a list of items that will automatically copy over:

  • Vitals
  • Family & Friends
  • Veteran Information
  • Disposition
  • Obituary text
  • Tracking page (Care Center)
  • Decedent Tracking 

Manual transfer

The following information will need to be manually copied over:

  • Case Information sidebar (Client Service Type, Case Assigned to, etc.)
  • Appointments page
  • Obituary photo
  • Funeral Options
  • Information contained in the Planning Center
  • Care Center information (except for information on the Tracking page)
  • Goods & Services
  • Payments & Adjustments
  • Rolodex or user-specific fields
  • Case Files

The following information will take new data based on the new org's set up:

  • Case Number
  • Checklists

Once you've confirmed the information, you can delete the case from the original organization by going back to that organization's Case Listing.

Select the Case Options gear icon again and select Delete case.


Need help? Email us at or call 1-800-692-5111.