Getting Started with Decedent Tracking 🎬

Manage cases on the go through Passare's mobile app.

    This feature will need to be turned on. Email us at support@passare.com or call 1-800-692-5111!

     

    Once the feature is turned on, visit the Apple Store or Google Play Store and search for Passare, to download the app.

    Download Passare app from the App Store

    Once the App is downloaded, log in with the same username and password you use for Passare. 

     

    Manage Shared Devices:

    Use an unique Mobile Pin so your team doesn't have to type in their username and password every time they login.

    To find this setting, go to Admin > Users.

     

    Don't have access? Check your Roles & Permissions settings or contact your Passare Admin to get it turned on.

     

    Select admin then users

     

    Select the User.

    select user

     

    Under Mobile Settings, check the Uses Shared Device checkbox.

    You can then select Auto-Generate PIN, which creates a unique 4-digit Pin for the user. Save.

    The unique pin  will be emailed to the user's designated email.

    Under mobile, generate pin for shared devices.

     

    Once a user receives the Pin, they can customize it by going to Admin > My Profile > Mobile Settings.

    Choose which organization you'd like to edit and select the Pencil Icon.

    Change the pin and select the Check Mark.

    Change pin by using pencil icon and selecting check

     

    Note: Pins are organization-specific, meaning you cannot have the same pin for all organizations.

    Commonly Asked Questions:

    What Information is Shared from the Mobile App?

    Information entered into the Mobile App will be added into Passare. You can find the details in the Care Center under the Tracking page within a case.

    Which fields of data will Passare share with the mobile application?

    The fields below can be managed from either Passare or the mobile application. Any update that is done from either side will sync up data across both platforms.

    • Case Status
    • Weight
    • Decedent First Name
    • Decedent Middle Name
    • Decedent Last Name
    • Decedent Date of Birth
    • Decedent Date of Death

    How will I know which cases originated from the mobile application?

    In Passare, cases that originated from the mobile application will be assigned a "Case Origin" of "Mobile."

    Where will my mobile application's locations be managed?

    Users with the ability to manage locations will be able to continue managing those locations within the mobile application. Locations within the mobile application cannot currently be managed within the main Passare application.

    How do I add a case identifier to a case within the mobile application?

    Case identifiers can only be managed within Passare. If a user creates a case within the mobile application and hits SAVE, that case will assume the next case identifier available from the case identifier templates that are set up within your Passare instance.

    Need More Information?

     

    Need Help? Email us at support@passare.com or call 1-800-692-5111!