Jump ahead to
To begin, click your profile picture in the top-left corner.
💡TIP: If Locations is not visible in your profile menu, your organization likely does not have the chain of custody feature enabled. Contact support@passare.com to enable mobile chain of custody for your organization.
Switch organizations
At the top, you will see the name of your current organization.
Tap the Organization field. Browse or search by org name using the search bar, then select the org you want to switch to.
To view the Case listing for the organization you're viewing, tap off the profile menu.
Notifications
Passare mobile offers push notifications to help you stay up to date on activity in the app.
To configure these settings, click on the Notifications page.
On this page you can toggle push notifications on or off based on app activity.
Once your settings are configured, click Back - the app will remember your preferences!
Login preferences
In the mobile app, you can use FaceID or a passcode to quickly log in. You can also enable two-factor authentication for additional security.
FaceID
Select Security > FaceID.
Toggle to Yes if you would like to use FaceID or Face Recognition to sign in.
Click Back when you are done.
Note: Your device will need to be set up for biometrics in your device settings.
Passcode
Select Security > Passcode.
To enable passcode, toggle to Yes.
Then create your personalized 6-digit passcode by typing it in the New field.
Re-type the same code in the Confirm field.
Click Done to save these settings. You will receive a confirmation message if the code was successfully created.
Two-factor authentication (2FA)
Passare's 2FA helps secure your data by requiring two methods of identification at login.
To enable this, select Security > Two-factor authentication.
Tap the toggle to Yes.
Use the dropdown to select an authentication method: Text message or authenticator app.
Text message
Select Text message from the dropdown and enter your mobile number.
This is the phone number that will receive a temporary code at login.
Tap Done.
Authenticator app
Select Authenticator app from the dropdown.
Download or open an authenticator app, then copy and paste the key from Passare to it. This connects the two apps.
The authenticator app will show a verification code. Type this into the next field.
Tap Done.
Learn more about Two-factor authentication.
Sign out
To leave the app, click Sign out at the bottom of the page. Tap Sign out once more in the confirmation message.
Once signed out, you will see the sign in page.
Need more information?
Need help? Email us at support@passare.com or call (800) 692-5111.