Merge cases in Passare

Your case listing doesn't have to be cluttered with duplicates. Clean up cases easily with Case merging.

Merging cases in Passare is simple. First, select one of the cases you want to merge.

Click the ellipsis in the top-right and select Merge.

Ellipsis icon next to case name


The merge modal will appear, showing key information from the first case.

Search and select the other case to merge using the search bar on the right. Image 10-23-23 at 9.49 AM

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Once you have selected a second case, you will see its information populate on the right. 

To view additional details, click the information icon.  Click on both icons from each case to compare the additional details side-by-side.

Information icon hover


Select which case you want to keep. The selected case will highlight in blue.

Click Next.

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💭 Just so you know: If either case is signed or has payments, that case must be kept as the master case.


If you are merging different case types, you will be asked to select which case type to keep. 

Click Next.

Case type selector


If the cases have conflicting data, you will see this detailed out side-by-side.

Use the radio buttons to select which data to keep in your master case.

Conflicting data selection in merge modal


To learn more about what information merges, click the information icon. 

🤔 Keep in mind... This modal only shows conflicting data from the Vitals page. Learn more about how the entire case merges here.


Once all information is selected in this step, click Merge.

A confirmation message will appear. Click Merge again to merge the cases.

Merge cases button

FYI: This should only take a few seconds but may take longer depending on the amount of case information merged.


Once the merge is successful, you will see a green confirmation message at the bottom of your screen. This means case information merged to your master case and the other was deleted.

Successful case merge notification

After a successful merge, you will be left in the master case. Don't forget to reset your case numbers, if you need to!

What information can be merged? All case information except Goods & Services, Payments & Adjustments and Checklists will be merged to the case.

Check out this article to see a detailed list.


Need more information?


Need help? Email us at or call 1-800-692-5111.