Stay connected with your team on the go with Passare Mobile notes & notifications.
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Create a note
To write a note, first select the case.
Click the + icon in the top right and select Note.
Type in the title and note text that you'd like to post in the case.
If you want to notify someone else in your note, use the @mention feature.
Just type @their name, select their user, and they will be notified once you save the note.
You can also mark as important, which highlights the note for all users.
If you want to view all notes in a case, just visit the Notes tab in the case.
Edit or delete a note
To edit or delete a note, select the pencil icon next to that note.
💭 Remember... you can only edit or delete a note you created.
In the editing view, you can make any changes to the note and Save.
To delete the note altogether, click Delete at the bottom of this screen.
A confirmation message will appear. Click Delete to permanently remove the note.
⚠️ Heads up! Deleting a note will delete its comments as well.
Comment on a note
To leave a comment, click Add a comment or View comments.
Type in your comment and click send.
💡 Pro tip: You can also @mention users in comments!
Note notifications
Receive notifications about note activity in-app and via push notifications.
You will be notified if:
- Someone comments on a note you created
- Someone @mentions you or your role in a comment or note
In-app notifications
To see your notifications in the app, tap the bell icon in the bottom navigation of the Case Listing.
An orange dot on the bell icon indicates there are new notifications.
This page will show notifications in order of newest to oldest. It will indicate unread notifications with an orange dot and @mentions with orange text.
To see the full note, tap on the notification to view the case and note/comment that it is referencing.
Push notifications
You can also receive notifications directly to your phone by enabling push notifications.
To do this, click on your user profile in the top left corner and select Notifications.
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Toggle on what activity you would like to receive push notifications for.
With this enabled, you will be notified in real time when someone interacts with you in Notes.
Need more information?
- Stay connected using Passare Notes
- Create a case in Passare Mobile
- Download Passare Mobile app (beta)
Need Help? Email us at support@passare.com or call 1-800-692-5111!